Life should be user friendly

Do you have a product or service? And also people that use it? Allow me to assist! 

With 10+ years immersed in User Research and Design at Meta, GEICO & Gartner, I'm experienced in discovering and eliminating hidden user obstacles—both digital and IRL. 

What's Your Project?

Skills & Experience

Conversation Design

• Design Thinking
• Conversational Flows
• Guideline Writing
• Error Flows
• Prosody Design
• Chatbot, Voice, IVR, Multimodal, & AR/VR Experience
• TTS and Prototype Creation

UX Research

• Usability Testing​ & Moderation
• User Interviews
• Competitive Analysis
• Quantitative Research
• Information Architecture
• Card Sorting and Tree Testing
• Ethnographic Studies
• Professional Prototype Videos

Tools

• Figma/Miro
• Axure RP
• ProtoPie
• LucidChart
• Adobe Design & Film Programs
• Microsoft & Google Suites
• Will learn anything :)

Leadership

• Experienced Public Speaker
• Veteran Teacher/Trainer
• Project Management
• Stakeholder Engagement
• Master Idea Generator 
• Certified Life Coach
• Most likely colleague to initiate a virtual offsite

View Portfolio